Labsource wants you to be completely satisfied with your purchase. Items must be returned within 30 days of receipt. Please call our customer service department at 800-545-8823 for a Return Authorization Number and shipping instructions prior to return. Some manufacturer’s may charge a 15-20% restocking fee depending on the manufacturer. Certain items are non-returnable examples of these are media, chemicals, temperature controlled items, special order items and custom imprinted products. These are non-refundable unless there is a defect in quality or workmanship. Shipping charges should be prepaid. All merchandise must be carefully packed and will be subject to charge if not in saleable condition.